Terms of Service

Version 1.1. Last updated 7 September 2026.

1. Who these terms are between

These terms are an agreement between you and Mount Silver Pty Ltd ("AXONIC", "we", "us"), the operator of the service at axonic.studio. By creating an account you accept them. If you are agreeing on behalf of a company, you confirm you are allowed to bind that company.

2. What the service is

AXONIC builds an AI agent for your business and then runs it. You describe what you want in the intake, we write it down as a spec, you confirm that spec, and we build to it. Once it is live it answers on the surfaces your spec names — your website, and on the Pro tier your phone line and texts.

Underneath, AXONIC is a reliability layer between that agent and the systems it reaches: it validates every request against a tool schema, restricts what any one of your customers can reach to their own data, pauses anything destructive until a person approves it, handles retries and reconciliation, and keeps a call log and an audit trail.

We do not promise that any particular model, provider or third-party API will behave in a particular way. We also offer a self-serve developer surface — the API, the MCP server and the SDKs — on the same terms.

2a. The spec is what we agreed

The spec you confirm is the agreement. It names what your agent will do, which of your systems it will reach and with what access, the rules it must follow, when it hands a conversation to a person, the price, and how long the build will take. We build to that spec. If we cannot deliver what it says, your deposit is refunded in full.

Anything not in the spec is a change request. We quote it before doing it, you accept or decline, and it is charged separately. Nothing is added to your bill that you have not agreed to in advance.

3. Your account

• You need an accurate email address, and you are responsible for what happens under your account.
• Keep your password and any API keys you generate to yourself. Tell us promptly if you think either has leaked.
• One person or company per account. Do not share credentials with people outside your organisation.

4. What you pay, and when

A build is paid in two halves and then a monthly fee. Every figure is shown to you before you are charged anything, and payment is taken by Stripe — we never see or store your card details.

• The deposit is charged when you confirm your spec, before any build work starts. It is refundable in full while the build has not begun, and refundable in full at any point if we cannot deliver the spec you confirmed. Once the build has started it is not refundable for a change of mind.
• The balance is charged only after you have tested your agent yourself and approved it. You are never asked to pay the second half of a build you have not tried.
• The monthly fee starts when your agent goes live. It covers hosting, the model cost of running it, your phone and text numbers where your tier includes them, and minor tweaks.
• Usage beyond your included allowance is charged at the per-conversation and per-action rates on your spec. Your dashboard shows where you are against the allowance at all times, and the rates never change for a build you have already confirmed — the price on your spec is a copy taken at confirmation, not a reference to a price list.
• The monthly fee renews monthly until you cancel it.
• You can cancel at any time. The month you have already paid for is yours to the end of it, and your agent keeps answering for that period.
• When the paid period ends, your agent stops answering and your workspace becomes read-only. Everything already in it — your spec, your transcripts, your configuration — stays readable and exportable.
• Fees already paid are not refunded on a partial month unless the law requires it.

5. What you are responsible for

• The credentials you connect. When you point AXONIC at a third-party API, you are authorising calls to it under your own account with that provider, and you remain bound by that provider's own terms and rate limits.
• What your agent does. You choose which tools exist, which are destructive, and which require approval.
• The lawfulness of the data you send through the service, including anything belonging to your own end users.

6. Acceptable use

Do not use AXONIC to:

• break the law, or help anyone else do so;
• access systems or data you are not authorised to access;
• send malware, or deliberately attack, overload or probe our infrastructure or a third party's;
• resell the service as your own competing product;
• work around metering, approval gates, spend caps or the audit log.

We can suspend an account that is doing any of these, and will tell you why.

7. Your data

Your content stays yours. You grant us only the permission needed to run the service for you: to store it, process it, and transmit it to the providers you have configured. We do not use your content or your call logs to train models.

How we handle personal data is set out in the Privacy Policy.

8. Availability

We work to keep the service up, but we do not offer a contractual uptime guarantee at this tier. Maintenance, provider outages and upstream API failures happen. Where a call's outcome is genuinely unknown, AXONIC is designed to report it as unknown rather than guess.

9. Liability, and what an agent gets wrong

An AI agent will sometimes be wrong. That is true of every agent anybody sells, including ours, and a supplier who tells you otherwise is not being straight with you. What we do about it is build the thing to fail safely rather than promise it will not fail: the rules on your spec are enforced, anything destructive stops and waits for a person, every customer reaches only their own data, and there is a handoff to a human that you set and can change.

Your agent speaks for your business. What it says to your customers is published by you, and you are responsible for it as you would be for anything else on your website or said on your phone line. Review it during your testing stage, which is what that stage is for, and tell us about anything wrong — we fix it.

The service is provided as is. To the fullest extent the law allows, we are not liable for indirect or consequential loss, lost profits, or lost data. Where liability cannot be excluded, it is limited to the amount you paid us in the twelve months before the claim.

Nothing here excludes rights you have under consumer law that cannot be excluded by agreement.

10. Ending the agreement

You can stop using AXONIC and cancel at any time. We can end or suspend an account for a serious or repeated breach of these terms, or if we stop offering the service. If we close your account for anything other than a breach, we will refund any unused prepaid period and give you a reasonable chance to export your data.

11. Changes to these terms

We may update these terms. If a change materially affects you, we will give notice before it takes effect, and continuing to use the service afterwards means you accept the new version. Every version is numbered, and the version you accepted at signup is recorded against your account.

12. Governing law

These terms are governed by the laws of New South Wales, Australia, and the courts of that place have non-exclusive jurisdiction.

13. Contact

Questions about these terms: support@axonic.studio.

This document describes what the software actually does, which is the part worth getting right first. It has not yet been reviewed by a lawyer and is not legal advice.